Terms and Conditions Gold7 — Complete Platform Usage Guide

01Agreement Definitions & Scope

In this Terms and Conditions document, the following words carry the meanings stated unless the context requires a different interpretation:

• "Platform" — refers to the gold7.vip website, the gold7 mobile app for Android and iOS, and all services provided through those channels.
• "User" or "Member" — refers to any individual who has registered an account with gold7 or is using any of the platform's services.
• "Account" — refers to the personal profile created by a user during the registration process and used to access all gold7 services.
• "Balance" — refers to the total funds held in your gold7 account, including cash and bonus credits.
• "Game" — refers to all types of online games available on the gold7 platform, including slots, Live Casino, fish shooting games, and sports betting.

The scope of this agreement covers all user interactions with the gold7 platform regardless of device, geographical location, or access method used. These terms are in addition to, and do not replace, any specific terms that may apply to particular products or promotions.

02User Eligibility

To register and use the gold7 platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years of age at the date of registration;
• Have full legal capacity to enter into binding agreements;
• Not subject to any legal prohibition that restricts the use of online entertainment services;
• Register under your own name and not as a representative of any third party;
• Have not previously had a gold7 account terminated due to fraud or breach of terms.

03Account Registration & Management

Each user is only permitted to hold one active account on gold7 at any given time. Registering multiple accounts using the same or different information is a serious violation of these terms. gold7 employs advanced detection technology to identify duplicate accounts, including detection based on IP address, device information, transaction patterns, and shared personal identification details.

All information you provide during registration must be accurate, complete, and up to date. gold7 reserves the right to request identity verification (KYC) documents at any time, including copies of your identification card, passport, or other supporting documents. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension or closure.

You are solely responsible for maintaining the confidentiality of your account username and password. gold7 shall not be liable for any losses arising from unauthorised access caused by your failure to protect your login credentials. If you suspect unauthorised access to your account, please contact the gold7 support team immediately via Live Chat on the platform.

04Deposit and Withdrawal of Funds

Gold7 supports a variety of local Malaysia payment methods to make your transactions seamless. All deposits are processed instantly and credited to your account within seconds of confirmation. Supported payment methods include DuitNow QR, FPX, Touch 'n Go eWallet, Boost, and GrabPay.

For withdrawals, gold7 processes all requests within 1 to 3 minutes for accounts that have completed full KYC verification. For accounts that have not completed KYC, withdrawal processing may take up to 24 hours depending on the additional verification required.

• Minimum deposit: RM 20 for all supported payment methods;
• Minimum withdrawal: RM 50 per transaction;
• Daily withdrawal limits depend on your membership tier in the gold7 loyalty programme;
• All withdrawals must be sent to the same payment method used for the deposit (same source of funds principle);
• Gold7 does not charge any hidden fees for standard deposits or withdrawals.

05Bonus Terms and Conditions

Gold7 offers a wide range of bonuses and promotions for new and existing members. Each bonus is subject to a wagering requirement that must be met before any winnings from that bonus can be withdrawn. The specific wagering requirements for each promotion will be clearly stated on the gold7 Promotions page.

The general principles of gold7 bonus terms are as follows:

• Bonuses may only be credited to accounts that have completed the registration and email verification process;
• Each user is only eligible to receive a given new bonus once unless otherwise stated;
• Bonuses may not be transferred to another user or directly exchanged for cash;
• Gold7 reserves the right to void bonuses if there is evidence of misuse or any attempt to exploit the bonus system;
• Bonus balances that do not meet the wagering requirements will expire after the specified bonus validity period;
• Users who use multiple accounts to claim bonuses will forfeit all associated bonuses and wins.

06Game Rules & Fair Play

All games available on the gold7 platform use a Random Number Generator (RNG) that has been independently audited by a third-party certification body. This ensures that every game outcome is completely random and cannot be manipulated by any party, including gold7 itself.

Users agree to play fairly and comply with all applicable game rules. The use of any software, scripts, or automated tools to play games, click buttons, place bets, or interact with the platform is strictly prohibited. gold7 employs an advanced behavioural detection system capable of identifying the use of such automated tools.

In the event of a technical disruption during an active game, gold7 will use server-side data as the definitive record for determining game outcomes. Results displayed on a user's device that differ due to internet connectivity issues will not be recognised as the official record.

07Prohibited Activities and Conduct

Gold7 users are strictly prohibited from engaging in any of the following activities. Violation of any of these prohibitions may result in immediate account closure, balance freezing, and potential legal action:

• Identity fraud or providing false information during registration or the KYC process;
• Using a credit card, bank account, or e-wallet that does not belong to you to make a deposit;
• Any activity related to money laundering or the financing of illegal activities;
• Attempting to hack, attack, or disrupt the gold7 technical infrastructure;
• Exploiting bugs or technical vulnerabilities in the platform to gain an unfair advantage;
• Colluding with other players to cheat in poker or any multiplayer game;
• Selling, transferring, or sharing access to your gold7 account with any other party;
• Placing contradictory (arbitrage) bets intended to guarantee profit without genuine risk.

08Privacy & Personal Data Protection

Gold7 takes user privacy very seriously. All personal information you provide to gold7 is collected, used, and protected in accordance with our comprehensive Privacy Policy. By using the gold7 platform, you consent to the collection and use of your information as described in the Privacy Policy us.

Your personal data is stored in a database encrypted to AES-256 standard and will not be shared, sold, or leased to any third party for marketing or commercial purposes without your explicit consent. gold7 will only share user information with third parties in limited circumstances — namely when required by law or a valid court order.

09Account Suspension & Closure

Gold7 reserves the right to suspend or close any account at any time and for any reasonable cause, including but not limited to violations of these terms and conditions, suspected fraudulent activity, requests from relevant authorities, or failure to complete the KYC process within the stipulated timeframe.

If your account has been suspended solely for verification purposes, you may contact the gold7 support team for assistance in completing the verification process. However, if an account is terminated due to a serious breach of terms, gold7 reserves the right to withhold the associated balance pending an internal investigation and applicable legal procedures.

Users may also choose to close their own account at any time by contacting the gold7 support team. Prior to closure, all eligible cash balances will be processed for withdrawal once all wagering requirements and other conditions have been met.

10Gold7 Liability Limits

The gold7 platform is provided "as is" and gold7 makes no warranties, express or implied, regarding the platform's continuous availability, accuracy, or fitness for any particular purpose. gold7 shall not be liable for any indirect, incidental, or consequential losses arising from the use of the platform, including but not limited to loss of winnings, data loss, or business interruption.

Gold7's maximum total liability to any user for any claim shall not exceed the total amount deposited by that user in the 30 days preceding the relevant claim. gold7 shall not be liable for any failure or delay arising from factors beyond gold7's reasonable control, including internet outages, natural disasters, or government actions.

11Term Amendments & Changes

Gold7 reserves the right to modify, update, or improve any part of these terms and conditions at any time. Any material changes will be communicated to registered users via in-platform notifications, email, or announcements on the gold7 homepage at least 7 days before the changes take effect.

Your continued use of the gold7 platform after the effective date of any term changes constitutes your acceptance of the updated terms. If you do not agree with the changes made, you have the right to close your account before those changes take effect.

12Applicable Law and Dispute Resolution

These terms and conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or relating to these terms or the use of the gold7 platform shall first be resolved through good-faith negotiation between both parties within 30 days.

If negotiations fail to reach a satisfactory resolution, the dispute will be referred to binding arbitration by a single arbitrator jointly appointed by both parties. The arbitration decision is final and binding on both parties. Neither party may pursue legal action against the other until this arbitration process has been completed.

If any provision of these terms and conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from this agreement and the remaining provisions shall continue in full force and effect.